Last Updated: January 2024
At Vivtorexioshunau, we want you to be completely satisfied with your purchase. This Return Policy explains how you can return products and request refunds in accordance with applicable consumer protection laws, including EU consumer rights regulations.
By purchasing products from our website at https://vivtorexioshunau.world, you agree to the terms outlined in this Return Policy.
If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason, in accordance with EU Directive 2011/83/EU on consumer rights.
The withdrawal period expires 14 days from the day on which you or a third party indicated by you (other than the carrier) acquires physical possession of the goods.
To exercise your right of withdrawal, you must inform us of your decision by a clear statement. You can:
You may use the withdrawal form template provided at the end of this policy, but it is not obligatory.
If you withdraw from your purchase, we will reimburse all payments received from you, including the costs of delivery (except for supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day we receive the returned goods or evidence that you have returned the goods, whichever is earliest.
We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise. You will not incur any fees as a result of the reimbursement.
You must send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day you communicate your withdrawal. The deadline is met if you send back the goods before the 14-day period has expired.
You will bear the direct cost of returning the goods unless we have agreed to bear those costs.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
In addition to your statutory withdrawal rights, we offer a 30-day return policy for your convenience.
To be eligible for a return under our 30-day policy:
Due to health, safety, and hygiene regulations, the following items cannot be returned once opened:
We will accept returns of opened products only in the following circumstances:
Before returning any product, please contact our customer service team:
Provide your order number, the product you wish to return, and the reason for the return. We will provide you with return instructions and, if applicable, a return authorization number.
Carefully package the product in its original packaging, if possible. Include:
Ship the product to the address provided by our customer service team:
Vivtorexioshunau
Returns Department
Gustav Mahlerlaan 1025
1082 MK Amsterdam
Netherlands
We recommend using a trackable shipping method and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item. You are responsible for return shipping costs unless the return is due to our error (defective product, wrong item shipped, etc.).
Once we receive your return, we will inspect the product and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 14 days, and a credit will automatically be applied to your original method of payment.
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be applied to your original method of payment within 14 days. The time it takes for the refund to appear in your account depends on your payment provider's policies.
Refunds will include:
Refunds will not include:
In certain situations, only partial refunds may be granted:
If you haven't received your refund within the expected timeframe:
We do not offer direct exchanges. If you wish to exchange a product for a different item:
This ensures you receive your preferred product as quickly as possible.
If you receive a defective or damaged product, please contact us immediately:
Provide your order number, a description of the issue, and photographs of the defect or damage if possible.
For defective or damaged products, we will:
Under EU law, you have a legal guarantee that products must be as described, fit for purpose, and of satisfactory quality. If products are faulty or do not match the description, you may be entitled to a repair, replacement, price reduction, or refund.
If we shipped the wrong product to you:
You may cancel your order before it has been shipped by contacting us at notifyuse@vivtorexioshunau.world or calling +31 20 795 7575. If your order has not yet been processed, we will cancel it and issue a full refund.
Once an order has been shipped, it cannot be cancelled. You may refuse delivery or return the product following our return policy once you receive it.
For customers outside the Netherlands:
We do not charge restocking fees for returns that comply with this policy. However, if a product is returned in a condition that does not meet our return requirements (e.g., used, damaged, or missing parts), we reserve the right to deduct a reasonable amount from your refund to cover the diminished value.
We reserve the right to refuse returns that:
If you have any questions about our Return Policy or need assistance with a return, please contact us:
Vivtorexioshunau
Gustav Mahlerlaan 1025
1082 MK Amsterdam
Netherlands
Phone: +31 20 795 7575
Email: notifyuse@vivtorexioshunau.world
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM CET.
We reserve the right to update or modify this Return Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.
If you wish to exercise your right of withdrawal, you may use this template:
To: Vivtorexioshunau
Gustav Mahlerlaan 1025
1082 MK Amsterdam
Netherlands
Email: notifyuse@vivtorexioshunau.world
I hereby give notice that I withdraw from my contract of sale of the following goods:
Order number: _________________
Ordered on: _________________
Received on: _________________
Name of consumer: _________________
Address of consumer: _________________
Signature of consumer (only if this form is notified on paper): _________________
Date: _________________
If you are not satisfied with how we handle your return or refund, you may: